Description
Lorikeet is an AI customer support agent built for companies with complex, high-stakes support needs in regulated industries like fintech and healthtech. Rather than deflecting with generic FAQ answers, it follows a company’s own standard operating procedures to resolve multi-step issues — refunds, rescheduling, account changes — across chat, email, SMS, WhatsApp, and voice, escalating to a human only when needed.
Key Features
- Intelligent Graph Architecture: Encodes the business logic and SOPs that experienced human agents normally handle.
- Multi-Step Task Execution: Takes real actions like processing refunds or replacing compromised credit cards, not just answering questions.
- Confidence-Based Escalation: Only engages when it has enough context to help, and hands off cleanly with full detail when it doesn’t.
- Deep System Integrations: Connects to tools like Zendesk, Stripe, and internal APIs to execute real workflows.
- Omnichannel Coverage: Operates across chat, email, SMS, WhatsApp, and voice from one system.
- Expert Review Tools: Lets subject matter experts inspect and approve AI actions to confirm they match company procedure.
How It Works
Lorikeet connects to a company’s existing support stack — help center, internal tools, and systems like Zendesk or Stripe — and is trained on the same standard operating procedures human agents already follow. When a customer reaches out, Lorikeet’s Intelligent Graph architecture works through the request step by step, pulling live data and executing real actions rather than just suggesting an answer. It only responds when it has enough context and confidence to help; anything else escalates to a human agent with the investigation already done, so the handoff doesn’t cost the customer any time.
Technical Architecture & Overview
- Core Engine: A proprietary Intelligent Graph architecture designed to encode and execute complex business workflows.
- Deployment: Sits on top of an existing support stack rather than replacing it, including Zendesk and custom internal tools.
- API Surface: Direct integrations with systems like Stripe and internal APIs to execute real account and billing actions.
- Known Limits: Purpose-built for complex, high-stakes support; smaller teams wanting a cheap, drop-in FAQ widget will likely find lighter tools elsewhere.
Pros & Cons
| Pros | Cons |
|---|---|
| Only bills for tickets it actually resolves, not for every attempt it makes. | No public pricing is listed — every deployment requires a direct conversation with Lorikeet. |
| Handles genuinely complex, multi-step workflows that simpler FAQ bots bounce. | Built specifically for fintech, healthtech, and other regulated industries, not a general-purpose tool. |
| Escalates with full context already gathered, so human agents don’t repeat the investigation. | Outcome benchmarks are mostly customer-specific rather than a single published industry figure. |
| Built by a team with real fintech product experience, including a former Stripe product lead. | Best suited to teams with high-stakes, action-oriented tickets rather than simple deflection needs. |
Pricing
| Plan | Price |
|---|---|
| Custom | Pay only for resolved tickets; contact for quote |
Platform Availability
Web | Chat | Email | SMS | WhatsApp | Voice
Best For
Fintech and healthtech support teams | Regulated industries | Companies with complex, high-stakes tickets
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Also worth comparing: Fin AI, outcome-based AI customer service agent for any helpdesk | Zendesk, omnichannel helpdesk with built-in AI agents | SparrowDesk, AI-first helpdesk with flat, transparent pricing
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Frequently Asked Questions
What is Lorikeet?
Lorikeet is an AI customer support agent built for companies with complex, high-stakes support needs in regulated industries like fintech and healthtech.
How is Lorikeet different from a standard FAQ chatbot?
It follows the same standard operating procedures as human agents to execute multi-step tasks like refunds or account changes, rather than just deflecting with generic answers.
How much does Lorikeet cost?
Pricing isn’t published; Lorikeet only bills for successfully resolved tickets rather than every attempted interaction, with quotes provided directly.
What systems does Lorikeet integrate with?
Lorikeet connects to tools like Zendesk, Stripe, and internal APIs to execute real actions within a company’s existing systems.
Who is Lorikeet built for?
Lorikeet is built for fintech, healthtech, and other regulated or complex industries handling high-stakes customer support cases.
