Description
Minami is a zero-setup, autonomous AI agent built for ecommerce customer support and post-purchase operations. It handles the whole customer journey from checkout to delivery — resolving lost packages, editing paid orders, talking to couriers, and managing returns and exchanges — without handing tasks back to a human team.
Key Features
- Order modification: Cancels, edits, and manages paid orders directly, not just answers questions about them.
- Returns and exchanges: Handles the full flow end to end, including checkout for price-difference exchanges.
- Courier communication: Contacts carriers directly to resolve delivery issues and lost packages.
- WISMO automation: Answers “where is my order” questions automatically using live shipment data.
- Live dashboard: Lets a team monitor every action the agent takes in real time.
- Zero-setup onboarding: Learns a store’s policies through conversation or uploaded documents in minutes.
How It Works
A store connects Minami with a simple tag or a Shopify app install, then teaches it the brand’s policies by chatting with it directly or linking and uploading existing documentation. From there, Minami handles customer conversations across the full post-purchase journey, taking real actions in connected systems — order management, courier platforms, and payment processing — rather than just drafting suggested replies. Every action is logged on a live dashboard so a team can review exactly what the agent did and why.
Technical Architecture & Overview
- Core Engine: Autonomous agent trained on more than 10 years of ecommerce data and 193 million real customer interactions.
- Deployment: Connects via a store tag or a dedicated Shopify app; no IT support required.
- API Surface: Integrates directly with logistics, courier, and payment systems to execute real actions rather than just messaging.
- Known Limits: Purpose-built specifically for ecommerce post-purchase support, not a general-purpose help desk; full autonomy depends on integration with a store’s fulfillment stack.
Pros & Cons
| Pros | Cons |
|---|---|
| Takes real actions like cancelling orders and rebooking couriers instead of only chatting. | No public pricing — every quote is custom and tied to a store’s support volume. |
| Fixed monthly pricing means no per-resolution charges or usage penalties as volume grows. | Deep autonomy depends on integrating with a store’s own logistics and fulfillment stack. |
| Setup is genuinely fast, with most stores live within a day and no IT support needed. | Built specifically for ecommerce, so it isn’t a fit for non-retail support teams. |
| Backed by a money-back guarantee, lowering the risk of a trial run. | Claimed results like a 90%+ cost reduction come from Minami’s own case studies rather than independent audits. |
Pricing
| Plan | Price |
|---|---|
| Custom | Based on support volume (fixed monthly fee, quote-based) |
Platform Availability
Web | Shopify | Store tag integration
Best For
Ecommerce brands | DTC retailers | High-volume online stores
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Frequently Asked Questions
What is Minami?
Minami is a zero-setup, autonomous AI agent that handles ecommerce customer support and post-purchase operations from checkout to delivery.
Does Minami just chat, or can it take real actions?
It takes real actions, including cancelling and editing paid orders, processing returns and exchanges, and communicating directly with couriers.
How much does Minami cost?
Pricing is custom and based on support volume, using a fixed monthly fee with no per-resolution charges or usage penalties.
How long does it take to set up Minami?
Most stores are live within a day, connecting through a simple store tag or Shopify app with no IT support required.
Who is Minami built for?
Minami is built specifically for ecommerce brands, DTC retailers, and high-volume online stores.
